Find quick answers to your questions below...
Custom Ultra Sabers
• Can I have you guys make a custom saber I have come up with?
• Can I order a custom saber I've previously seen on your site that you no longer offer?
• Do all Ultra Sabers come with sound? Can I get sound in my Ultra Saber? What type of sound can I have in my Ultra Saber? Can I mail by saber back to have sound added?
• Do you install mirrors in the tips of your sabers to help with the lighting?
• Do you use the Seoul P4 and Luxeon Rebels in all of your sabers?
• Does my saber come with a covertec wheel? Can I add a covertec wheel to my saber?
• How do color changing discs work?
• How do I attached or remove the blade from my Ultra Saber?
• How do I re-attached the tip that has fallen off my Ultra Sabers blade?
• How do I remove the battery pack on my saber with sound? How do I charge the batteries on my saber with sound? How do I access the USB port on my soundboard?
• How do I upload soundfonts onto my Obsidian soundboard?
• Is the silver with a color disc as bright as a normal single color?
• What is Quick Disconnect?
• What is this fake battery (dummy cell) in my saber?
• What is your warranty and what does it cover?
• What's the difference between the Blade types? What's the best blade type?
Forms of Payment
• How Can I Pay?
• Once I place my order, can I cancel it?
Conversions
• Can I just get a new blade if I want to change colors?
• Can I send you my FX saber and have you upgrade it to an Ultra FX?
• Can you convert “EL” sabers?
• Can you convert EL sabers like Parks?
• Can you convert my Force FX saber if my blade is broken, damaged or completely missing?
• What are the differences between the stock/stock replacement FX blade and the Stunt blade?
• What if I have an empty FX hilt? Can you guys make it an UltraFX?
• Will modifying my FX saber void the warranty from Master Replicas?
• Will my blade still grow and retract or have that “scrolling” effect?
• Will my saber keep its cool sound effects after the conversion?
Order Status
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
My Account
• Why didn't I get reward points for my order that has shipped?
• How do I create an account?
• How do I edit my account information?
• I forgot my password.
• When will my order ship?
Shipping
• Do you ship to my country?
• How much is my shipping?
• When will my order ship and what are my shipping charges?
Guarantees
• Privacy Policy
• Security
Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• How do I return my product?
• When will my credit card be charged?
• What is your return policy?
Buyer's Guide
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
Additional Support
• How do I contact you?