Ultra Sabers LLC

PAYMENTS

Do I need a PayPal account?

No, PayPal will allow you to use use them w/out the requirement of a PayPal account. Just proceed to their site through checkout and the site will guide you through the process.

How Can I Pay?

„h  PayPal

„h  Visa

„h  MasterCard

„h  Certifed/Cashiers check

„h  Money Order

„h  Wire Transfer

CONVERSIONS

Can I get a K2 installed in any of your sabers?

Before you think you absolutely need to have a K2 LED, please read more about this LED. Many people have the misconception the K2 LED is "where it's at". To cut to the facts, the K2 requires less forward voltage to activate, but requires TWICE AS MUCH current as a LuxV to operate.

Can I get a Luxeon V installed into my FX saber?

No. The power requirements for the LED would fry the sound board.

Can I get a Luxeon V LED in my saber?

No - A Luxeon V's power requirements would fry a MR sound board.

Can I just get a new blade if I want to change colors?

Possibly one of the most frequently asked questions... The blade itself is hollow. The light inside the blade is derived from the LED inside the saber's body. There are no electronics or any other way to control the light color from inside the blade -it simply captures the light so you have a saber instead of a searchlight. =)

Can I send you my FX saber and have you upgrade it to an Ultra FX?

Yes. You can send your ForceFX saber to us and we can convert it for you. We cannot replace any malfunctioning stock sound boards, so if your sound board does not work when it gets here -unless you purchase one of our custom sound boards when we have them available, your saber will be returned to you with its original, non-functional sound board. We convert sabers, we do not perform miracles!

Can you convert ¡§EL¡¨ sabers?

Most of the time, we divert EL conversions to some of our affiliated sabersmiths who actually specialize in those. (fx-sabers.com)

Can you convert EL sabers like Parks?

Sorry, we no longer offer conversion services for EL sabers.

Can you convert my Force FX saber if my blade is broken, damaged or completely missing?

Yes. If the sound board still works, you're good to go. If it doesn't, then we might still be able to convert it, but we cannot repair the sound board itself.

Do you install mirrors in the tips of your sabers to help with the lighting?

Mirrors stop the light from passing through the blade tip and do not give the effect of a real blade. We use a semi-transparent film which reflects most of the light, but allows some to pass through. This, along with our specialized film removes the bulbing effect, elminates most of the base flair and provides a consistent light through the entire distance of the blade itself.

Do you use the Luxeon III in all of your sabers?

We use the Luxeon III led in our UltraFX sabers as well as our Stunt series. Our Initiates get a Star O.

How do color changing discs work?

You remove the blade, drop a disc down the blade socket, then replace the blade.  Easy!

How much brighter is a Luxeon V over a Luxeon III?

Luxeon V sabers are exceptionally bright, and produce between 60% - 100% more light than its Luxeon III counterparts

Is the silver with a color disc as bright as a normal single color?

No it's not.  If it was, we wouldn't sell single colors.  The light transmission through a color filter varies from 50% to 85% depending on color. Please do not order the Adegan Silver thinking that the light will be just as bright. We wish it was, but it¡¦s not. In other words -If you want an Adegan Silver blade for its color -go for it. If you want an Adegan Silver blade for the color disks - we highly suggest a different color as you will be disappointed with what you receive.

Once I place my order, can I cancel it?

If you cancel before it ships, you can receive a 100% refund. All cancellations made after its shipped will be subjected to a 20% restocking fee.

What are the differences between the stock/stock replacement FX blade and the Stunt blade?

The stock/stock replacement FX blade can take light to medium dueling against other polycarbonate blades but NOT against any other hardened weapons/objects, etc¡K

What if I have an empty FX hilt? Can you guys make it an UltraFX?

Sorry, if the hilt you have is completely empty, there's nothing we can do with it. For us to be able to do anything with it, you would need to at least have the internal plastic components.

What is your warranty and what does it cover?

As of July 1st, 2007, we provide a 90 day limited warranty for any failures resulting from defective craftsmanship. That pretty much covers the entire ¡§guts¡¨ of all our sabers as well as the construction of our custom sabers. The warranty is not transferable! If a customer sells/trades their saber to someone else, the warranty will not go with it. We keep records of every transaction.

Items covered:
FX Saber Conversions:
      Faulty Luxeon lighting system
      Faulty internal hardware/wiring
      Blade tip pop-off and/or blade film quality issue
      Any faulty non-stock part/process that Ultra Sabers performs as part of the conversion process.
Ultra Customs
      Faulty Luxeon lighting system
      Faulty internal hardware/wiring
      Our custom sound board/speaker failure
Items NOT covered:
FX Saber Conversions:
      Cosmetic defects from the original vendor¡¦s craftsmanship
      Stock sound board failure
      Failure that can be traced to an attempt at overdriving the LED lighting system (This is easy since the sound board will fry before the LED does)
      Failure that can be identified as obvious physical neglect. (If the saber looks like you were dueling with the opposite end)
      Water submersion (It's a saber, not a torpedo)
Ultra Saber Custom Lightsabers:
      Any failure that results from customer disassembling their custom saber
      Wiring failure resulting from ¡§twisted¡¨ wires inside the hilt. (Custom sabers only)
      Water submersion

What's the brightest Luxeon III color?

1. BlazingRed
2. Consular Green
3. SRDestiny
4. Guardian Blue
5. Adegan Silver
6. Fire Orange

What's the brightest Luxeon V color?

1. Consular Green
2. SRDestiny
3. Guardian Blue
4. Adegan Silver

When I purchased my saber from you guys in 2005, it had a lifetime warranty on it. What happens now that your warranty has changed?

That warranty will be honored as long as you own the saber provided that you can show proof that your saber was purchased prior to August 1st, 2006.

Which sabers do you convert? (If you don't see your saber here -we do not offer a conversion for it)

Why so few colors for Luxeon V?

That¡¦s all that the manufacturer offers. We¡¦ve checked into other companies, but the quality and performance just wasn¡¦t there.

Will modifying my FX saber void the warranty from Master Replicas?

Yes. But if we convert it, we will provide a warranty to protect against any failures due to our craftsmanship.

Will my blade still grow and retract or have that ¡§scrolling¡¨ effect?

After the conversion, the saber will quickly fade on and fade off in sync with the sounds. Since the LEDs are no longer inside the blade, that dramatic scroll effect is virtually impossible.

Will my saber keep its cool sound effects after the conversion?

Yes. It will keep the power up/down and ¡§whoosh¡¨ sounds as well as clashing & idle humming sound.

STUNTS

Can I get a Luxeon V/K2 LED in my Stunt saber instead of a Luxeon III?

Sorry, we do not. We used to, but it became too much of an order-management nightmare.

Can I request any additional options for my Stunt saber?

Sorry, due to production volume, we cannot offer any additional options post-sale of the Stunt sabers.

Does the Stunt saber come with sound? If not, can it?

None of our Stunt sabers come with sound; additionally there is not enough room inside the hilt to add a board.

What are the differences between the stock/stock replacement FX blade and the Stunt blade?

The stock/stock replacement FX blade can take light to medium dueling against other polycarbonate blades but NOT against any other hardened weapons/objects, etc¡K

What kind of batteries does the Stunt saber require?

Depending on what we have available, the Stunt sabers can come with either 4xAA battery packs or 4xAAA battery packs. Be sure to check the auction's description for details concerning its battery configuration.

Can I have you guys make a custom saber I have come up with?

Sorry, we no longer accept custom orders.

Can I order a custom saber I've previously seen on your site that you no longer offer?

Unless you have 19 friends who want to buy the same saber, the price to create a single unit will be substantially more. If you're dead set on it, you might try to hook at least one of your friends to order one with you. This will give you a bit of a break.

Can you guys add electronics to a saber I've picked up from someone else?

We cannot guarantee we can do this, but here's a list of things to be aware of when considering a saber to purchase for the purpose of making it a Luxeon:
1. The inside diameter needs to be at least 1" from emitter to pommel.
2. Figure approx. 2.5" of depth to properly mount blade
3. Figure approx. 2.5" of length needed for the battery pack
4. Figure approx. 2.5" for LED placement (LED/LED mount, focal lens)
5. Figure approx. 1.25" for power switch
6. Figure approx. 2-2.5" for miscellaneous requirements

What options can I have added/removed/altered with your custom sabers?

What you see is what you get. Although our aluminum sabers are designed to be customized, they're designed to be done so by you -the customer.

How do I contact you?

WHEN YOU SEND US AN EMAIL, PLEASE BE AWARE OF THE FOLLOWING:

Add Ultra Sabers and USPS to your spam filter!
We've lost track of how many customers send us an email and become upset because we're not responding - Only to find out that either their ISP has a problem or one of the many spam filters they have in place has either trashed our email or bounced it back to us. If we have time, we do try to do the "request permission" from ISPs like EarthLink.

Check all your email addresses!
If you buy something under an eBay ID, then contact us using that eBay ID. We cannot keep track of your eBay ID, PayPal ID, work Email, personal Email, your significant other's email, your secret email, etc, etc...

Make sure you include *all* your information!
Real name, item#, eBay ID and PayPal ID it was paid for with.

If you send us an email from "jimbo@gmail.com" and ask what the status of your order is using only that email address: Do not be surprised if we do not respond. I've lost countless hours of productivity trying to track down jimbo@gmail.com's order only to find out the order was ACTUALLY under countryboy76@hotmail.com.

Keep in mind that you are not the only customer we have who is attempting to contact us:
If you do not hear from us within 3-4 days of your email and have verified all your other email and/or eBay contacts, please send Alex an email with the words "No Contact" in the subject line. We have been known to accidentally delete an email if it was buried in a cluster of spam. Additionally, we have spam filters we check as often as we can, but we do not always find the proverbial needle in the haystack.

Our hours are:
Monday-Friday
10am-5pm

Saturday-Sunday:
No set timetable -Limited responses & outstanding issues only

Holidays:
Thanksgiving (Thursday-Sunday)

December 18^th-25th

Payments / Address Updates:
shipping@ultrasabers.com

Public Relations / Sales:
shipping@ultrasabers.com