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Ultra Sabers Help

Ultra Sabers

Custom Ultra Sabers

Can I have you guys make a custom saber I have come up with?

Sorry, we do not accept custom saber requests any longer.

Can I order a custom saber I've previously seen on your site that you no longer offer?

Unless you have 249 friends who want to buy the same saber, the price to create a single unit will be substantially more and we don't typically do it. Once a saber is out of stock or retired, it's probably gone for good in most cases.

Do all Ultra Sabers come with sound? Can I get sound in my Ultra Saber? What type of sound can I have in my Ultra Saber? Can I mail by saber back to have sound added?

No, not all Ultra Sabers come with sound. Sound is an added option. The list price does not include the option for sound. To add sound you would need to select one of the configurations shown on the saber's listing that is labeled Sound. If the title for your saber does not say "WITH SOUND", then your Ultrasaber will not come equipped with sound. We use our own custom soundboard called the Obsidian USB. Check out the video for it here. You can get additional sound fonts for your Obsidian here.

Only the saber listed on our Sabers with Sound section can have sound added to them. If the saber is NOT listed in the Sabers with Sound section, then sound can not be added to it, there are no exceptions to this. If you purchased a saber listed in the Sabers with Sound section and did not add sound, you can mail your saber back at a later date to have sound added at an additional charge, email us at info@ultrasabers.com to set this up.

To purchase a saber WITHOUT sound. Purchase from our Single Blade Sabers section or our Double Blade Sabers section.

Do you install mirrors in the tips of your sabers to help with the lighting?

Mirrors stop the light from passing through the blade tip and do not give the effect of a real blade. We use a semi-transparent film which reflects most of the light, but allows some to pass through. This, along with our specialized film removes the bulbing effect, elminates most of the base flair and provides a consistent light through the entire distance of the blade itself.

Does my saber come with a covertec wheel? Can I add a covertec wheel to my saber? Do you sell covertec clips?

A covertec wheel is the knob on a lightsaber that allows you to attach the lightsaber to a covertec clip and wear it on your belt.

A covertec clip is the clip that you wear on your belt that allows you to hang your lightsabers from a covertec wheel for costuming or to just carry your saber in general. This is typically done with the blade removed. The blades are removable on ALL Ultrasabers.

Not all Ultra Sabers come standard with a covertec wheel. The following Ultra Sabers will all come standard with a covertec wheel and one does not have to be added or purchased:

If your Ultra Saber doesn't come standard with a covertec wheel, you can have one added before it ships. There is a dropdown box for covertec wheel install in the listing for every saber that does not come with a covertec wheel, just select yes for us to install one and in the comments field of your order specify where on the hilt and what color covertec wheel (silver, black, or gold) and we'll take care of that for you before the saber ships.

You can purchase a covertec wheel separately from here.

You can purchase a covertec clip separately from here.

How can I help keep my blade tip on my blade during duels and sparring?

All Ultra Saber blades are now equipped with threaded tips, however here is a video to help you take preventative measures for, or repair any glued on tips.

How do color changing discs work?

You remove the blade, drop a disc down the blade socket, then replace the blade. Easy! These only work properly with the Adegan Silver blade color. Colors obtained using color discs create a blade that is significantly dimmer than if you just ordered that color blade standalone (for example Guardian Blue is much brighter than using a blue color disc).

How do I attach or remove the blade from my Ultra Saber?

Watch this video for our blade how to:

How do I re-attached the tip that has fallen off my Ultra Sabers blade?

Watch this video for our tip re-attachment how to:

You can also purchase additional tips from our parts section here: http://www.ultrasabers.com/category-s/5.htm

How do I remove the battery pack on my saber with sound? How do I charge the batteries on my saber with sound? How do I access the USB port on my soundboard?

Watch this video for information of how to access the battery pack on your Ultra Saber with sound:

How do I upload soundfonts onto my Obsidian soundboard or change the sensor settings? How do I change the settings on my Emerald Driver?

How do I know if I have the Obsidian USB 3.x or 2.x or 1.x version?
If your serial # is 12120000 or higher then you have a 3.x version. If it is lower then you have a 1.x or 2.x version.

If your purchased your soundboard after February 2013 then you have a 3.x version.

How can I find my Serial #?
Connect your saber to the Obsidian Launcher and your serial # can be found at the top of the Launcher.

Does the Obsidian USB 3.x work with the Obsidian Launcher v2.2.2?
No, you risk permanent damage to your saber by using the older Launcher with an Obsidian USB 3.0 soundboard. If your serial # is 12120000 or higher or if you purchased your saber after February 2013 DO NOT USE THE v2.2.2 LAUNCHER WITH YOUR OBSIDIAN 3.0 SOUNDBOARD.

Does the Obsidian USB 2.x or 1.x work with the Obsidian Launcher v3.x.x?
No.

If you have the Obsidian USB 3.x or the Emerald Driver then download and install the Obsidian Launcher v3.1.4 from HERE (be sure to uninstall any previous Obsidian Launcher installs before installing the v3.1.4 or it will not work properly. You can re-install v2.2.2 after v3.1.4 installed, but it must be uninstalled before you install v3.1.4)

Instructions on how to use the Emerald Driver can be found HERE

Is the silver with a color disc as bright as a normal single color?

No it's not. If it was, we wouldn't sell single colors. The light transmission through a color filter varies from 50% to 85% depending on color. Please do not order the Adegan Silver thinking that the light will be just as bright. We wish it was, but it’s not. In other words -If you want an Adegan Silver blade for its color -go for it. If you want an Adegan Silver blade for the color disks - we highly suggest a different color as you will be disappointed with what you receive.

What is a blade plug?

Blade Plugs are designed to be installed in your saber when the blade is removed.

They give the hilt a cool look with the blade removed (see below) and help to prevent shining a high powered LED directly into yours or someone else's eyes.

http://www.ultrasabers.com/Blade-Plugs-p/parts-bladeplug.htm

What is a Recharge Port?

RECHARGE PORTS ARE NOT COMPATIBLE WITH STANDARD SETUP.Do NOT select a Recharge Port with Standard Setup.

**Any Saber with a recharge port purchased on or after 10/13/2013 will be made with a 2.1mm port. Any saber purchased before 10/13/2013 was made with a 2.5mm port**

A recharge port allows you to charge the batteries in your saber without having to remove the batteries. It is a port added to the exterior of the saber that you simply plug our provided charger into. You can still remove the batteries from the saber to charge them in a battery charger or you can charge your batteries in your saber through the recharge port without having to remove them.

A kill key stops the flow of current/power/electricity to your lightsaber. There is a constant current draw on high powered LEDs and soundboards even when your lightsaber is turned off. This current draw is minimal, especially with the Obsidian USB soundboard, this current draw is nearly non-existent. However, if you would like to take that constant current draw from nearly non-existent to completely non-existent then a kill key would allow you to do that. When the kill key or your charger are plugged into the recharge port the flow of current is completely "killed." This also means you CANNOT operate your lightsaber while it is plugged into the charger or while the kill key is inserted. If you would like to be able to turn your lightsaber on while it was plugged in then select do not select the kill key option. I personally highly recommend not getting the kill key. They are not useful and they actually take functionality away from the saber. In other words, kill keys are useless in an Ultrasaber and are a waste of money. Recharge Ports alone however are GREAT investments and add a ton of functionality to your Ultrasaber and are one of our best features as an added option.

The 0.2A Charger provides enough current to charge your batteries in a few hours while your saber is OFF. If your saber is on, it requires more current than the 0.2A Charger is providing and the batteries will be draining instead of charging. If you wish to leave your lightsaber on for an extended period of time (overnight, days, weeks, etc) then the 0.2A charger will not provide enough power for this type of operation. It is solely used to charge the batteries while the saber is off.

The 1.2A Charger provides enough current to charge your lightsaber quickly. It can also be used to keep your lightsaber on for extended periods. With a 1.2A charger plugged into your recharge port (without a kill key) your lightsaber can be left on indefinitely (overnight, days, weeks, etc) without cutting off or draining the batteries. This is great for keeping your lightsaber on display.

A red light on your charger means the batteries are not fully charged yet. A green light on your charger means the batteries are fully charged.

Check out this video for more information:

What is Quick Disconnect?

Quick Disconnect is an option offered with sabers that use the MLS (Modular LED System) unit to house the LED. This option allows you to remove the MLS unit and replace it with one of a different color. Additional MLS units are sold here: http://www.ultrasabers.com/product-p/mls.htm or here for Emerald sabers: http://www.ultrasabers.com/product-p/e-mls.htm These units currently fit into the following Ultra Sabers:

This option does NOT work with the RGB color selection or with 4 channel Emerald Sabers, only with single color sabers or 2-channel Emerald Sabers. Please do not select Quick Disconnect with the RGB color option or 4-channel Emerald Sabers.

What is the RGB (Red, Green, Blue) blade color option?

The RGB color options means that your saber will have 7 different colors in one hilt.  The seven different color options are:

Red
Green
Blue
Red+Green (looks yellow)
Red+Blue (looks light violet)
Blue+Green (looks arctic blue)
Red+Green+Blue (looks silverish or very very light violet)

The saber is made with one high powered LED with 3 color diodes (Red, Green, and Blue).  The saber will come with 3 or 4 switches.  If you have 3 switches, each switch controls one color diode.  If you have 4 switches, then the top 3 switches each control one color diode and the bottom switch is the Master Switch that cuts the entire saber on and off.  You can turn more than one color switch on at a time to get more color combinations (up to 7).

The sabers that are RGB capable are the Aeon v2, Dominix v2, Phantasm v2, Phantom v2, Manticore, Bellicose, Shock, Shock LE, Dark Shock, Overlord, Bane, Warglaive, Dark Warglaive, and Raven.

Hilts in BOLD can have sound and RGB.

What's the difference between the Blade types? What's the best blade type?

We have a discussion about the different blade types on our forums here:

http://www.saberforum.com/index.php?topic=3096.msg38599

Forms of Payment

How Can I Pay?

Payment Types Accepted

  • Money Order
  • Paypal
  • Visa
  • MasterCard
  • Discover
  • American Express

Once I place my order, can I cancel it?

All cancellations will be subjected to a 20% restocking fee.

Order Status

Has my order shipped?

Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.

How do I change quantities or cancel an item in my order?

Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?

Click the "My Account / Order Status" link at the top right hand side of our site to track your order.

My order never arrived.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance at shipping@ultrasabers.com

An item is missing from my shipment.

Contact customer service for assistance at shipping@ultrasabers.com

My Account

Why didn't I get reward points for my order that has shipped?

The rewards points system is fully explained here: http://www.saberforum.com/index.php?topic=180.0

Please read over it carefully.  Reward points are not given on orders in which reward points were used to prevent double rewarding.  Please use your points wisely.

Reward points are not given on order placed via email

How do I create an account?

1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

I forgot my password.

Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

When will my order ship?

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Shipping

How long will my order take to ship?

Here is a link that gives information on the shipping times for our different shipping methods to the United States: http://www.fedex.com/us/service-guide/choose-service/package-shipments/us-packages.html

Here is a link for our International Shipping:
http://www.fedex.com/us/service-guide/our-services/international/index.html

Here is a  link for our Canadian Shipping:
http://www.saberforum.com/index.php?topic=7385.0

These are shipping times only.  For example, if you pick FedEx Standard Overnight that does not mean your saber will arrive overnight.  It means when your saber ships it will be shipped via FedEx Standard Overnight.

Most of our sabers have a 2-3 week lead time in the listing.  But any Ultrasaber's customer knows we nearly never take that long.  Most orders ship within 1-3 business days.  If you need a more definitive time frame for shipping, please email us at shipping@ultrasabers.com and we can tell you more specifically when a particular saber you are ordering will ship out.

Do you ship to my country?

Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

Guarantees

What is your warranty and what does it cover?

We provide a full one year limited warranty for any failures resulting from defective craftsmanship. That pretty much covers the entire “guts” of all our sabers as well as the construction of our custom sabers. The warranty is not transferable! If a customer sells/trades their saber to someone else, the warranty will not go with it. We keep records of every transaction.

Items covered:
FX Saber Conversions:
      Faulty LED lighting system
      Faulty internal hardware/wiring
      Blade film quality issue
      Any faulty non-stock part/process that Ultra Sabers performs as part of the conversion process.
Ultra Customs
      Faulty LED lighting system
      Faulty internal hardware/wiring
      Blade film quality issue
      Our custom sound board/speaker failure

Items NOT covered:
FX Saber Conversions:
      Cosmetic defects from the original vendor’s craftsmanship
      Stock sound board failure
      Failure that can be traced to an attempt at overdriving the LED lighting system (This is easy since the sound board will fry before the LED does)
      Failure that can be identified as obvious physical neglect. (If the saber looks like you were dueling with the opposite end)
      Water submersion (It's a saber, not a torpedo)
Ultra Saber Custom Lightsabers:
      Any failure that results from customer disassembling their custom saber
      Wiring failure resulting from “twisted” wires inside the hilt. (Custom sabers only)
      Water submersion
      Failure that can be identified as obvious physical neglect
      Damage resulting from general abuse

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing & Billing

Do I have to pay sales tax?

You only have to pay sales tax if you are located in the same state as our shop.

I have a question on my charges.

Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance at shipping@ultrasabers.com

I need a copy of my receipt/invoice.

Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.

How do I return my product?

When will my credit card be charged?

Your credit card will be charged once you complete your order from our shopping cart.

What is your return policy?

Please see our Terms & Conditions for complete details regarding our return policy.

Buyer's Guide

How do I find my product?

To find the product(s) you're looking for, you may (1) use the navigation menus on the top left of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance at info@ultrasabers.com also try our forums at www.saberforum.com

How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top left of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

Info@ultrasabers.com

How do I use a coupon?

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.
Custom Ultra Sabers
Can I have you guys make a custom saber I have come up with?
Can I order a custom saber I've previously seen on your site that you no longer offer?
Do all Ultra Sabers come with sound? Can I get sound in my Ultra Saber? What type of sound can I have in my Ultra Saber? Can I mail by saber back to have sound added?
Do you install mirrors in the tips of your sabers to help with the lighting?
Do you use the LED Engin and Luxeon Rebel LEDs in all of your sabers?
Does my saber come with a covertec wheel? Can I add a covertec wheel to my saber? Do you sell covertec clips?
How can I help keep my blade tip on my blade during duels and sparring?
How do color changing discs work?
How do I attached or remove the blade from my Ultra Saber?
How do I re-attached the tip that has fallen off my Ultra Sabers blade?
How do I remove the battery pack on my saber with sound? How do I charge the batteries on my saber with sound? How do I access the USB port on my soundboard?
How do I upload soundfonts onto my Obsidian soundboard or change the sensor settings? How do I change the settings on my Emerald Driver?
Is the silver with a color disc as bright as a normal single color?
What is a blade plug?
What is a Recharge Port?
What is Quick Disconnect?
What is the RGB (Red, Green, Blue) blade color option?
What's the difference between the Blade types? What's the best blade type?
Forms of Payment
How Can I Pay?
Once I place my order, can I cancel it?
Conversions
Can I just get a new blade if I want to change colors?
Can you convert “EL” sabers?
Can you convert EL sabers like Parks?
What are the differences between the stock/stock replacement FX blade and the Stunt blade?
What if I have an empty FX hilt? Can you guys make it an UltraFX?
Will modifying my FX saber void the warranty from Master Replicas?
Will my blade still grow and retract or have that “scrolling” effect?
Will my saber keep its cool sound effects after the conversion?
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My Account
Why didn't I get reward points for my order that has shipped?
How do I create an account?
How do I edit my account information?
I forgot my password.
When will my order ship?
Shipping
How long will my order take to ship?
Do you ship to my country?
How much is my shipping?
When will my order ship and what are my shipping charges?
Guarantees
What is your warranty and what does it cover?
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
How do I return my product?
When will my credit card be charged?
What is your return policy?
Buyer's Guide

How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support

How do I contact you?


 
 
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